About This Role

As Operations Manager at Campus Hub, you will play a crucial role in ensuring smooth and efficient day-to-day operations. You will be responsible for managing various aspects of the operations to create a safe, comfortable, and conducive living environment for students and visitors. This role requires excellent organizational skills, attention to detail, and the ability to multitask in a fast-paced environment.

Key Responsibilities

  •  Act as a point of contact for student concerns and provide assistance in addressing their needs.
  • Coordinate with relevant departments to organize student activities, events, and workshops.
  • Ensure Customer records and files are up to date.
  • Overseas Customer Experience email to ensure student emails are being responded to in a timely manner.
  • Ensure student activities programme and events is being prepared and taking place
    regularly.
  • Tending to guests’ complaints and questions and providing exceptional customer
    service.
  • Ensuring that the front desk and reception area is kept clean and organized.
  • Maintaining front desk office supplies and equipment.
  • Supervising staff and all front desk activities including bookings, appointments, phone calls, and emails.

Team Leadership:

  • Supervise and motivate a team Customer Experience Officers and Security Personnel.
  • Organise work schedules and rosters for the Customer Experience and Security team.
  • Optimise schedules to ensure budgets are being adhered to
  • Conduct regular performance evaluations and provide constructive feedback for continuous improvement.
  • Foster a collaborative and supportive work environment to ensure high morale and
    productivity.

Carpark & Facility Management:

  • Oversee the daily carpark operation and coordinate with security
  • Ensure daily cash collection
  • Oversee and ensure membership sales are as per Campus Hub T&C’s.
  • Have an overview of the maintenance and cleanliness of the premises, including common areas, bedrooms, bathrooms, and recreational facilities.
  • Follow up on repairs and maintenance tasks with the Facilities Manager to ensure timely resolution of issues.
  • Conduct regular inspections to identify areas for improvement and implement corrective measures.

Safety and Security:

  • Implement and enforce safety and security protocols to ensure the well-being of students and staff.
  • Monitor access control systems and CCTV cameras to prevent unauthorized entry and ensure a secure environment.
  • Conduct regular safety drills and train staff and students on emergency procedures. Administrative Duties:
  • Oversee Campus Hub administration, including check-ins, and check-outs.
  • Liaise with housekeeping to ensure guest rooms are being cleaned according to our schedules and standards of cleaning.
  • Maintain accurate records of student occupancy, payments, and complaints.
  • Handle inquiries and resolve issues related to accommodation, facilities, and services.
  • Monitor expenses and identify cost-saving opportunities without compromising quality or safety standards.

What We're Looking For

  • Degree in hospitality or similar.
  • A minimum of 3 years of experience in an Operations role/Front Desk Supervisory or similar.
  • Proficient in hotel front desk software such as Cloudbeds.
  • Good understanding of procedures and practices in the hospitality industry.
  • Excellent written and verbal communication skills.
  • Strong organizational and time management skills.
  • The ability to provide exceptional customer service.
  • Good leadership and training abilities