The role
As a member of the Sales & Reservations team reporting to the Sales Manager, the Sales & Reservations Coordinator is responsible for promptly addressing and managing reservation inquiries from guests, companies, and agencies across multiple platforms. She/He will be responsible in guaranteeing precise inputting of booking details, all the while consistently maintaining and refreshing daily room availability and allocations.

Main Responsibilities include:

• Create, update, and maintain reservation records promptly in accordance with guests’ booking confirmations.
• Assists in responding to booking inquiries submitted via the different platforms.
• Ensures we are responding to clients within a 24-hour time frame.
• Assists in the allocating of bookings onto the PMS, ensuring maximum yield efficiency.
• Be knowledgeable of all Campus Hub types of rooms and layouts, pricing as well as available packages Campus Hub has to offer. Also, be able to upsell products and services provided.
• Deal with guests and maintain the confidentiality of guest information and pertinent data of the property.
• Identify customer needs and effectively seek and implement solutions to queries offered via different communication platforms.
• Organise and lead show rounds with both new and existing clients, showcasing the facilities and services offered. Ensure a professional and engaging experience tailored to client needs, providing detailed information and addressing any queries raised by the clients.
• Follow all policies and procedures of Campus Hub for compliance and quality assurance expectations.
• Build and maintain effective working relationships whilst promoting the Company culture and values.
• Perform any other duties that may be assigned as required.

Skills and Requirements:

• Bachelor’s degree in Commerce, Tourism, Marketing or a related field will be considered an asset
• Excellent verbal and written communication skills, particularly in English
• Excellent organizational skills
• Excellent time management skills
• Excellent customer relations skills
• Able to work with booking systems
• Experience in a similar role, although not mandatory, will be considered an asset

Intrigued to learn more, and you have got what it takes to become part of this great team? We are very excited to hear from you! Please send us your cv and covering letter by email to: careers@vassallogroupmalta.com