CATERESSENCE is a leading contract catering company that provides a service to a wide range of businesses in the hospitality industry, namely hotels, care homes, leading coffee shops and restaurants. The Company offers a flexible, professional and personalized catering food service based on quality and presentation.

Due to the expansion of operations and opening of a new outlet, we are currently seeking an outgoing and energetic Outlet Supervisor to join our awesome team! 

outlet supervisor


The Company

First established in 2014, the Cake Box is a CaterEssence branded chain of cafeterias based in Qormi and Mosta. On a daily basis, The Cake Box provides a variety of creative cakes and signature patisseries, a range of savoruies under our ‘Fresh Eats’ brand, and a selection of hot and cold drinks.

The Role

The Outlet Supervisor will monitor the daily operations and motivate our employees to provide excellent customer service. The ideal candidate will have a fully hands-on role in the delivery of food and drinks and all aspects of serving customers in our coffee shop. Furthermore, he/she will be required to supervise the team on a daily basis, ensure smooth running of the coffee shop, while maintaining and nurturing hospitable client relationships.

Key Responsibilities

Lead and supervise the team in its goal of delivering a unique and outstanding experience to all our clients.

Ensure all health and safety, food safety, regulations are implemented and followed.

Support the Manager in planning, implementing and delivery their business plans.

Manage the day-to-day Café operations.

Foster a positive environment, providing a consistent, efficient and friendly service to our customers and exceeding customer expectations.

Perform all POS duties, front and back of house, including opening and closing procedures, coordinating with the Manager as necessary.

Provide constant supervision, training and motivation to employees on all aspects of their work.

Ensure customer requests and feedback, both verbal and written, are responded to promptly and efficiently. 

Be pro-active in solving customer problems and satisfying customers in various situations.

Person Specification (Skills; Knowledge; Experience; Attitude)

Ability to drive impeccable service standards

Very strong attention to detail.

Positive can-do attitude

Previous experience in catering is a must

Proven all round skill set: Creativity, Leadership, Communication, Organization & Cooking Skill. 

Keen on working on own initiative in a fast-paced environment

Have a natural ability to motivate and inspire colleagues

Customer service oriented

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Vassallo Group
The Three Arches
Valletta Road
Mosta, MST 9016

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