The role

As Operations Executive at Campus Hub, you will play a crucial role in ensuring smooth and efficient day-to-day operations. You will be responsible for managing various aspects of the operations to create a safe, comfortable, and conducive living environment for students and visitors. This role requires excellent organizational skills, attention to detail, and the ability to multitask in a fast-paced environment.

Main Responsibilities include:

Customer Experience:

• Act as a point of contact for student concerns and provide assistance in addressing their needs.
• Coordinate with relevant departments to organize student activities, events, and workshops.
• Ensure Customer records and files are up to date.
• Overseas Customer Experience email to ensure student emails are being responded to in a timely manner.
• Ensure student activities programme and events is being prepared and taking place regularly.

Team Leadership:

• Supervise and motivate a team Customer Experience Officers and Security Personnel.
• Organise work schedules and rosters for the Customer Experience and Security team.
• Optimise schedules to ensure budgets are being adhered to
• Conduct regular performance evaluations and provide constructive feedback for continuous improvement.
• Foster a collaborative and supportive work environment to ensure high morale and productivity.

Carpark & Facility Management:

• Oversee the daily carpark operation and coordinate with security
• Ensure daily cash collection
• Oversee and ensure membership sales are as per Campus Hub T&C’s.
• Have an overview of the maintenance and cleanliness of the premises, including common areas, bedrooms, bathrooms, and recreational facilities.
• Follow up on repairs and maintenance tasks with the Facilities Manager to ensure timely resolution of issues.
• Conduct regular inspections to identify areas for improvement and implement corrective measures.

Safety and Security:

• Implement and enforce safety and security protocols to ensure the well-being of students and staff.
• Monitor access control systems and CCTV cameras to prevent unauthorized entry and ensure a secure environment.
• Conduct regular safety drills and train staff and students on emergency procedures.

Administrative Duties:

• Oversee Campus Hub administration, including check-ins, and check-outs.
• Liaise with housekeeping to ensure guest rooms are being cleaned according to our schedules and standards of cleaning.
• Maintain accurate records of student occupancy, payments, and complaints.
• Handle inquiries and resolve issues related to accommodation, facilities, and services.
• Monitor expenses and identify cost-saving opportunities without compromising quality or safety standards.

Skills and Requirements:

• Degree in hospitality or similar.
• A minimum of 2 years of experience in an Operations role/Front Desk Supervisory or similar.
• Proficient in hotel front desk software such as Cloudbeds.
• Good understanding of procedures and practices in the hospitality industry.
• Excellent written and verbal communication skills.
• Strong organizational and time management skills.
• The ability to provide exceptional customer service.
• Good leadership and training abilities

We are looking forward to hearing from you and meeting you! If interested, kindly send your CV and covering letter to careers@vassallogroupmalta.com.