The Role

The F&B and Banquet Supervisor will monitor the daily operations in hotels and outside catering events and motivate our employees to provide excellent customer service. The ideal candidate will have a full hands-on role in delivering food and drinks and all aspects of serving customers. Furthermore, he/she will be required to supervise the team daily and ensure the smooth running of the operation while maintaining and nurturing hospitable client relationships.

Key Responsibilities

• Lead and supervise the team in its goal of delivering a unique and outstanding experience to all our clients.
• Ensure all health and safety, food safety, regulations are implemented and followed.
• Support the Manager in planning, implementing and delivery their business plans.
• Manage the day-to-day operations.
• Foster a positive environment, provide a consistent, efficient and friendly service to our customers, and exceed customer expectations.
• Perform all POS duties, front and back of house, including opening and closing procedures, coordinating with the Manager as necessary.
• Provide constant supervision, training and motivation to employees on all aspects of their work.
• Ensure customer requests and feedback, both verbal and written, are responded to promptly and efficiently. 
• Be proactive in solving customer problems and satisfying customers in various situations.

Person Specification (Skills; Knowledge; Experience; Attitude)

• Ability to drive impeccable service standards
• Very strong attention to detail
• Positive can-do attitude
• Previous supervisory experience in catering and banqueting is a must
• Proven all-round skillset: Creativity, Leadership, Communication, Organization & Hospitability Skill. 
• Keen on working on own initiative in a fast-paced environment
• Have a natural ability to motivate and inspire colleagues
• Customer service oriented