The role

As part of the housekeeping team based at Campus Hub, you will be supervising and managing the housekeeping staff to ensure cleanliness of guest rooms and common areas under the supervision of the Head Housekeeper.

Main Responsibilities include:

• Providing day-to-day direction and support to the housekeeping team.
• Ensuring adherence to established cleaning procedures and standards.
• Inspecting guest rooms and public areas to ensure quality and cleanliness.
• Assisting guests with any requests or needs they may have.
• Resolving customer complaints and addressing any housekeeping issues.
• Maintaining records and preparing reports related to department activities.
• Cleaning guest rooms, bathrooms, and common areas to a high standard of cleanliness when needed.
• Carrying out regular checks and reporting any safety hazards or maintenance issues to the appropriate department.
• Managing the laundry process.
• Assist the Head Housekeeper in organising & conducting training on Housekeeping procedures with the team.
• Managing and motivating the team to meet company expectations.
• Assisting the Head Housekeeper with any reports, rosters, and ordering supplies.
• Perform any other duties that may be assigned as required.
• Reporting safety hazards immediately.
• Following all health and safety regulations.
• Adhering to company policies and legal regulations.
• Other ad-hoc reporting as may be required.

Skills and Requirements:

• Good verbal and written communication skills, particularly in English;
• Able to build customer relationships and ensure good communication;
• Organizational skills;
• Have one (1) year experience in a similar role in a hotel would be considered an asset;

Intrigued to learn more, and you have got what it takes to become part of this great team? We are very excited to hear from you! Please send us your cv and covering letter by email to: careers@vassallogroupmalta.com

The role
As a member of the Sales & Reservations team reporting to the Sales Manager, the Sales & Reservations Coordinator is responsible for promptly addressing and managing reservation inquiries from guests, companies, and agencies across multiple platforms. She/He will be responsible in guaranteeing precise inputting of booking details, all the while consistently maintaining and refreshing daily room availability and allocations.

Main Responsibilities include:

• Create, update, and maintain reservation records promptly in accordance with guests’ booking confirmations.
• Assists in responding to booking inquiries submitted via the different platforms.
• Ensures we are responding to clients within a 24-hour time frame.
• Assists in the allocating of bookings onto the PMS, ensuring maximum yield efficiency.
• Be knowledgeable of all Campus Hub types of rooms and layouts, pricing as well as available packages Campus Hub has to offer. Also, be able to upsell products and services provided.
• Deal with guests and maintain the confidentiality of guest information and pertinent data of the property.
• Identify customer needs and effectively seek and implement solutions to queries offered via different communication platforms.
• Organise and lead show rounds with both new and existing clients, showcasing the facilities and services offered. Ensure a professional and engaging experience tailored to client needs, providing detailed information and addressing any queries raised by the clients.
• Follow all policies and procedures of Campus Hub for compliance and quality assurance expectations.
• Build and maintain effective working relationships whilst promoting the Company culture and values.
• Perform any other duties that may be assigned as required.

Skills and Requirements:

• Bachelor’s degree in Commerce, Tourism, Marketing or a related field will be considered an asset
• Excellent verbal and written communication skills, particularly in English
• Excellent organizational skills
• Excellent time management skills
• Excellent customer relations skills
• Able to work with booking systems
• Experience in a similar role, although not mandatory, will be considered an asset

Intrigued to learn more, and you have got what it takes to become part of this great team? We are very excited to hear from you! Please send us your cv and covering letter by email to: careers@vassallogroupmalta.com

The role

A vacancy has arisen in our Maintenance Department for the post of Painter & Decorator on a full-time basis. The selected candidate would need to have previous experience and would be prepared to support the maintenance team in the general tasks and duties.

Main Responsibilities include:

• Preparing surfaces for painting such as sanding, filling and priming.
• Painting student rooms, corridors and communal spaces.
• Applying wallpaper, varnish and other decorative finishes.
• Ensuring a high-quality finish and attention to detail.
• Cleaning and maintaining tools and equipment.
• Keeping work areas clean.
• Assisting the maintenance team when necessary.
• Following all health and safety regulations.
• Adhering to company policies and legal regulations.
• Other miscellaneous duties

Skills and Requirements:

• Having two (2) years’ experience in a similar role would be considered an asset;
• Eye for detail;
• Good verbal skills, particularly in English;
• Good communication skills;

Intrigued to learn more, and you have got what it takes to become part of this great team? We are very excited to hear from you! Please send us your cv and covering letter by email to: careers@vassallogroupmalta.com.